Shona Stopped the Cycle of Unnecessary Dispatches
Police had already responded to the same grocery store numerous times that morning. Shona recognized that another routine dispatch would solve nothing, called our alarm dealer, and helped stop the cycle.
By the time Shona called local law enforcement about another alarm from the grocery store, officers had already responded to the same location numerous times that morning.
Sending them again would have followed the normal response, but it would have added to the customer’s frustration, consumed more police resources, and left the real problem unresolved.
Shona saw the pattern and changed course.
Shona paused before sending police back yet again.
With no additional responsible parties available on the account, she called our alarm dealer, explained the repeated activity, and worked with them to understand what was happening.
Together, they confirmed the grocery store was open and that the system could be remotely disarmed.
The remote disarm stopped another unnecessary dispatch and helped break a cycle that had already frustrated the customer and repeatedly pulled local officers back to the same address.
Shona reduced further disruption for the customer, kept our alarm dealer fully informed so they could follow up with their customer, and prevented police from making another trip that would not have improved the situation.
Another dispatch would have been an acceptable response. Shona found a better one.
She recognized that repeating the same action would create more activity without solving the problem. Instead, she brought our alarm dealer into the conversation and helped turn a string of repeated responses into a coordinated solution.
The system gave Shona another alarm signal. Her judgment gave that signal context.
She saw more than the event in front of her. She saw the pattern, understood the consequences of repeating the same response, and knew when to involve our alarm dealer in finding a better path forward.
That’s COPS Human Intelligence™ in Action.
Now imagine those repeated alarms were coming from one of your customers.
Police have already responded several times. Your customer is frustrated. Another signal arrives, and another dispatch would be easy to justify.
Do you want COPS to simply repeat the same response? Or do you want someone like Shona to recognize the pattern, call you, and work with you to find a better solution?
Choose a monitoring partner that knows when the right response is not another dispatch.
When repeated alarms are disrupting your customer and consuming public-safety resources, you want people who can recognize the pattern, involve you, and help find a response that solves the problem instead of adding to it.
That kind of judgment helps protect your customers, your relationships, and the confidence you place in COPS to represent your company.
