Linda Found the Missing Accounts and Kept the Conversion on Track
When a conversion file contained only about 100 of the roughly 700 accounts expected, Linda found the missing information herself, protected the activation timeline, and gave our alarm dealer back valuable time.
Linda was helping move roughly 700 customer accounts to COPS when the numbers stopped making sense.
As she worked through the data, she noticed the same accounts appearing again and again.
She looked closer.
What should have contained roughly 700 unique accounts actually contained only about 100. The rest were duplicates.
Hundreds of accounts were missing, and the activation deadline had not moved.
Linda discovered the problem after hours, during the holidays, when fewer people were available to help.
She had a perfectly reasonable option: report the incomplete data, put the issue back in the hands of the people coordinating the conversion, and wait for our alarm dealer to provide another data pull.
That would have identified the problem correctly.
It also would have returned the problem to our customer, cost valuable time, and put more pressure on the conversion schedule.
Linda chose to solve it instead.
She obtained approval to access our alarm dealer’s account portal and began looking for the missing accounts herself.
This was not a simple download.
The portal contained thousands of accounts. Many were not part of the move. Others had already transferred. Linda had to work through the records carefully, identify which accounts belonged in the conversion, pull the necessary monitoring information, and organize it so the Special Projects team could keep working.
It was painstaking work.
Linda kept going.
She found the accounts that should have been included, assembled the missing information, and gave the team what it needed to continue the conversion.
Linda didn’t just find missing data. She gave time back to our customer.
Our alarm dealer did not have to stop, repeat the data pull, and resubmit hundreds of accounts.
The Special Projects team kept entering accounts.
The conversion stayed on schedule.
The account base went live as expected.
That is where Linda’s impact becomes bigger than data entry.
A missing file could have become our customer’s problem.
A delayed conversion could have become their customers’ problem.
Linda saw the gap, understood what it could disrupt, and took ownership before either happened.
She did not ask who should fix it. She asked how she could fix it.
Linda’s experience helped her recognize that the data did not make sense. Her judgment told her that simply reporting the discrepancy would not protect the timeline. Her persistence carried her through thousands of records until she found what the conversion needed.
And her ownership protected something that matters in every transition to COPS: the confidence our alarm dealer placed in us when they trusted us with their customers.
That’s COPS Human Intelligence™ in Action.
When your conversion hits a problem, you want people who solve it instead of handing it back.
Moving your customers to a new monitoring company already asks a lot of your team. If something unexpected threatens the transition, the last thing you need is a monitoring partner that simply identifies the problem and returns it to you.
You want people like Linda.
People who recognize what is at stake, use their experience to find another path, and take ownership of keeping your transition moving.
Because when you trust COPS with hundreds or thousands of customer relationships, how we respond when something goes wrong can matter just as much as how we perform when everything goes according to plan.
Choose a monitoring partner that takes ownership of your success.
Linda could have handed the problem back.
Instead, she gave our customer time back, protected the conversion schedule, and helped deliver the smooth transition they trusted COPS to provide.
When your company is counting on a successful move, that is the kind of Human Intelligence you want working on your side.
