The COPS Monitoring In this issue • MyShield fog crime deterrence solution • Enhancing Human Intelligence with Artificial Intelligence • AlarmWATCH Video Services • Get the capital you need with Alarm Funding Solutions available at COPS • Specialized PERS/MPERS Division • COPS Employee Spotlights I S S U E 43 March / April 2025 READ ONLINE INTRUDERS CAN'T STEAL WHAT THEY CAN'T SEE!
MyShield, by Essence, is an innovative active intervention solution with a video camera and a fast-acting security fog defense that your customer or our dispatchers can deploy remotely to help prevent an active crime. COPS and Honeywell are partnering to transform fire alarm communication by converting Plain Old Telephone Service (POTS) lines to the latest in connected life safety technology via the Honeywell CLSS Dual SIM Pathway Communicator. COPS is fully integrated with Honeywell's CLSS platform, an innovative end-to-end platform that combines the power of cloud-connected hardware and software to transform the way fire systems protect people and property. CLSS represents a significant advancement for fire alarm dealers, providing enhanced efficiency, improved service capabilities, and a streamlined approach to life safety monitoring. Fire alarm dealers can differentiate their service with a whole host of benefits: By leveraging COPS Monitoring’s expertise alongside Honeywell CLSS, fire alarm dealers can offer their clients unprecedented reliability, safety, and efficiency. This integration reinforces our commitment to delivering best-in-class monitoring services to our alarm dealers. Watch your email inbox, the MPower News Scroller, or copsmonitoring. com/events for a webinar about CLSS in the coming weeks! 9 Real-Time System Insights – Access live system data, alerts, and diagnostics, enabling quicker response times and proactive maintenance 9 Remote Testing &Management – Perform tests and updates remotely, reducing the need for on-site visits and saving time and resources. 9 Enhanced Compliance & Reporting – Generate automated reports to meet regulatory requirements, simplifying documentation and record-keeping. 9 Increased Efficiency & Profitability – Reduce operational costs while improving service levels, allowing dealers to manage more accounts with fewer resources. 9 Improved Customer Satisfaction – Minimize system downtime and enhance response times, leading to higher customer trust and retention. 9 Seamless Integration Coming Soon – Live integration with MPower means you only have to enter the information once Visit copsmonitoring.com/MyShield or contact your Account Executive or Dealer Support to learn more. IoT and LTE-M cloud-connectivity. 9 Broad premises protection in a single device. 9 Standalone or integrated with existing security system. 9 Fog is integrated into a PIR equipped with a video camera. 9 A powerful tool designed to disorient intruders, making it nearly impossible to see. 9 Prompts intruders to search for the nearest exit quickly! Mobile app offers end-users convenient remote monitoring and fog deployment capabilities. Honeywell Connected Life Safety Services (CLSS) A Game-Changer for Fire Alarm Dealers
ENHANCING "Hi" WITH AI TO BETTER SERVE YOU! At COPS Monitoring, we recognize that when customers choose professional monitoring, they are not just opting for a service; they are seeking a genuine human connection in critical moments. Our operators act as a lifeline, providing reassurance and decisive action when every second counts. We firmly believe that nothing can replace the empathy, intuition, and ethical reasoning of Human Intelligence ("Hi"). This doesn’t mean that electronic tools, automation, and AI have no role; rather, we actively integrate technologies such as IVR, SMS, and AI to efficiently manage routine, repetitive, and low-priority events. This approach ensures our caring professionals are available for critical situations, maintaining the warmth and intuition of human connection. Our goal is to blend leading technological advancements with our long-standing commitment to personal service. We strive to ensure that when your customers need help, it comes from someone they can trust. We will continue to research and implement the best tools available to enhance user experience while ensuring that our "Hi" remains accessible when it truly matters. This commitment to evolution and adaptability is part of our promise to you, and it's something we will never compromise on. COPS Monitoring Human Intelligence SPECIALIZED PERS/MPERS DIVISION PERS and MPERS are among the fastest growing segments in our industry, which means they also represent significant RMR opportunities. These services are so important that we've dedicated an entire division to PERS/MPERS monitoring staffed by experienced dispatchers with specialized training and HIPAA compliance. Offering diverse products also makes your company more valuable to your customers and may improve customer retention! Personal protection isn't just for seniors, our dedicated PERS division also monitors solutions for: Contact your Account Executive or Dealer Support to learn about the best PERS products to protect your customers and to increase your RMR. 3 Lone workers 3 Delivery personnel 3 Students 3 Communities 3 Large commercial campuses 3 Anyone who wants protection on the go. CRM SOFTWARE INTEGRATIONS Looking for added value? CRMs pick up where MPower leaves off! We encourage you to schedule a demo with these companies to see how they can save you time and help you run your business more efficiently. Interested in a CRM not listed here? Please contact us and we'll consider an integration!
Visit AlarmWatchVideo.com or contact your Account Executive or Dealer Support to learn more. Alarm.com video services provide secure and smart video surveillance solutions, allowing users to monitor their property remotely via mobile or web apps. Alarm.com Visual Alarm Verification (VAV) is specifically designed for dispatcherverification of alarms triggered by security devices, while the new Remote Video Monitoring (RVM) services extends monitoring capabilities directly to video cameras for real-time assessment and risk monitoring. Camect offers an intelligent video monitoring solution with advanced AI-driven features for enhanced security. It integrates with various IP cameras, providing accurate person, vehicle, and animal detection while minimizing false alerts. Users benefit from customized alerts, remote access, and privacy-focused storage, as data is securely stored locally. CHeKT's Video Bridge transforms existing traditional video surveillance into proactive alarm systems by integrating advanced video analytics and AI, enabling real-time monitoring and instant alerts. This integration enhances security by providing immediate dispatcher verification, reducing false alarms, and allowing for swift responses to potential threats. Alarm.com's recent majority-stake acquisition of CHeKT strengthens CHeKT video's position in the professional video monitoring market, offering alarm dealers an expanded suite of proactive, crime-stopping solutions for both commercial and residential clients. This partnership empowers dealers to deliver high-value services, enhancing customer satisfaction and opening new revenue streams. We're continually researching and integrating the best video solutions to help you attract new customers, increase RMR, and improve customer retention. Below are the three most recent integrations that you can offer your customers today! COPS’ AlarmWATCH Video Services supports hundreds of cameras, DVRs, and other equipment from some of the best names in the business, helping you to boost your RMR, reduce false alarms and prioritize response. MONITORED VIDEO SERVICES ARE IN HIGH DEMAND PROACTIVE DETECTION • FEWER FALSE ALARMS • FASTER RESPONSE • INCREASED RMR
MAXIMIZE YOUR GROWTH ALARM FUNDING WITH If you need funding, you don't have to get trapped in a traditional dealer program with confusing rules, difficult policies, or limitations on your other sources of revenue. Above all, you do not need to sacrifice your hard-earned long-term equity by selling your monitoring contracts! SAVE TIME &MONEYWITH DIRECT BILLING EMPLOYEE SPOTLIGHTS 9 Easy Sign-up 9 Same or Next Day Funding 9 High Approval Rates 9 0% Interest Available 9 Keep Your Accounts & Your RMR 9 NO Chargebacks For more information, please contact Dealer Support. Every minute spent on clerical work is time lost focusing on growing your business. Save time, money and make better use of your resources with COPS Direct Subscriber Billing Service. Invoicing, payment and collections options are all white labeled and discreetly done under your company’s brand. For more information, contact your Account Executive or Dealer Support. Brenda Eichfeld, a New Jersey Advanced Level 6 Dispatcher, was awarded the TMA's 2024 Operator of the Year! This is an incredible achievement, especially as she also celebrated her 25th anniversary at COPS! Congratulations Brenda. Thank you for your continued commitment to excellence! COPS Welcomes Back TJ Cornwall TJ is a former COPS Account Executive with 15+ years of sales, business development, and senior management experience across multiple industries. We are excited to have him back on board as our DFW-based Account Executive and look forward to his contributions, collaborative spirit, and dedication to excellence as he works with dealers in the Western United States. Congratulations to Heather Ferrara, for being honored by Security Systems News for the Emerging Leaders Under 40 Class of 2025! Heather has been with COPS for over 10 years, and is currently responsible for Dealer Support as well as National Accounts. Thank you Heather for continued service excellence in the security industry and congratulations as you join a long list of COPS employees who have earned this honor! $0 DOWN 0% APR $0 RECOURSE
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