COPS Monitoring expands and strengthens its operations by increasing staff in its Scottsdale Arizona central station. COPS owns and operates three strategically located load sharing central stations in Arizona, New Jersey, and Florida. "We believe that true reliability relies on more than just redundant systems and equipment - it also depends on people. Even the most robust systems can be rendered useless if your people can't get to work to handle the alarms and phone calls," said Jim McMullen, President of COPS Monitoring.
To balance staffing more equally between their three central stations and to improve their failover capabilities, COPS promoted 10-year COPS veteran Dale Marzili to Operations Manager of their Arizona central station. Dale, along with 5 additional dispatchers and shift managers, who have an average experience of almost 4 years, relocated from New Jersey to Arizona in May. COPS also hired an additional 13 dispatchers in Arizona who have all been put through COPS' rigorous initial 120-hour training program.
"We take our responsibility to our Dealers seriously," says McMullen. "By diversifying our central stations and our workforce by increasing our strength in Arizona, we are not only showing our commitment to operate multiple 24/7 facilities, we also significantly reduce the chances that a single local catastrophe or weather event will affect our ability to serve our customers. Don't be surprised if we open even more central stations." COPS' philosophy was put to the test during the record-breaking 2010 snowstorms that crippled the Northeast region. Although the storms affected their ability to staff their New Jersey central station, COPS compensated by over-staffing their other central stations in Arizona and Florida. The result was a significant 2.69-second reduction of their 2009 average alarm response time of 16.09 seconds.