Since 1978, we built our foundation on helping independent alarm dealers like you be more successful by providing the best alarm monitoring possible augmented by intuitive tools and value-added services to help you run your business. Just as much of your business is centered on field operations such as selling, installing, and maintaining alarm equipment, our business is exclusively focused on you and our products and services are all designed to help your company thrive.
Today, we monitor for over 3,500 independent alarm dealers and nearly 900,000 accounts from our five hot redundant and load sharing central stations in New Jersey, Florida, Arizona, Tennessee, and Texas. We also have a sixth central station in Maryland that currently operates autonomously, making COPS Monitoring one of the largest independently-owned wholesale alarm monitoring companies in the United States.
Despite our size, our slogan has always been Your Hometown Central Station. It means that no matter how large or technologically advanced we have become, we are dedicated to maintaining that “hometown” level of personable and professional service to which our dealers have grown accustomed for over three decades. This edict drives everything we do, including our decision to operate multiple regional central stations. As we open new offices, we hire local people giving us the opportunity to become more involved with our dealers and industry associations in the area so we can learn more about the benefits and challenges of each region. Our new local talent and information we gain helps us to identify and adopt best practices so that we may better serve you.
Still, our size and strength is important to you and your customers four main reasons:
First, as we grow, so does our ability to serve our alarm dealers. Our large dealer and customer base that spans North America, Canada, and the Caribbean requires us to develop, maintain, and improve upon our robust industry-leading services, monitoring capabilities, and dealer tools like MPower that satisfy a wide array of alarm dealer needs and preferences. We have the unique ability to provide large company benefits while maintaining our "hometown" level of personal service.
Second, our five load-sharing centers are strategically located to give us the unparalleled ability to provide fast, efficient, and professional monitoring, even under the worst conditions. Operating multiple centers in geodiverse locations, not only gives our dealers backup in the event of unlikely equipment failures, it also decreases the probability that local conditions (such as blizzards, hurricanes, floods, etc.) could affect more than one of our central stations at a time. Therefore, in the event local conditions prevent our dispatchers from getting to work at one locations, we simply overstaff our other central stations to compensate. While local conditions usually increase the response times at other monitoring companies, we have proven time and time again that our multiple locations and staffing strategy work by consistently outperforming our average response time! It's like paying for one monitoring company and getting five! Furthermore, in addition to our three redundant mainframes that monitor your accounts in our New Jersey headquarters, we also have two more redundant mainframes in one of the world's largest and most reliable data centers (the SuperNAP) in Las Vegas. This is a level of reliability that other monitoring companies just don't have.
Third, we don't hire just anyone to be a dispatcher. The person handling your customers' alarms must have the right professional demeanor, temperament, skill set, and overall personality that is right for the job. Then, they must be thoroughly trained. That's why our rigorous recruiting, hiring, training, advancement, incentive, and quality assurance tools were all designed over several years under the direct supervision of an industrial psychologist. The programs are continually refined to ensure that we only hire and retain the very best people to serve you and your customers.
Finally, we have been serving alarm dealers for over 35 years – regardless of your specialty, our specialty is monitoring for you. Other companies that offer wholesale monitoring also compete with your business. We do not sell, install, own any accounts, or compete with your business in any way, which means 100% of our success is dependent on our dealers' success. This is a dynamic that compels us to continually provide the best products and services to help our dealers prosper.
We are excited that you are investing your time visiting our site. We encourage you to take a look around and then contact us so that one of our Account Executives can tailor a monitoring package that specifically suits your needs and help you to further understand how COPS Monitoring is...
Free Dealer Event at ISC West 2013COPS Monitoring announces free dealer appreciation 'Bonanza' at world famous Gilley's during ISC West 2013. Read More
Dealer MeetingsMeet and have dinner with COPS at one of our upcoming dealer meetings! RSVP required. Read More
February 11, 2012COPS Monitoring Tennessee Earns CSAA Five Diamond Certification.
November 26, 2012COPS Monitoring Acquires AlarmWATCH of Hunt Valley, MD. We now provide monitoring for over 3,500 independent alarm dealers representing nearly 800,000 accounts! Read More